You have been so helpful to everyone across Laser in your liaison duties. Phone etiquette is vital in maintaining a good relationship with customers and you showed the ability to make customers feel appreciated and confident that they have chosen the right company when dealing with problems.
Customers want to know that you are listening to what they have to say and that you care about the difficulties they are having in addition to getting the problem solved – you have been that person. This is what helps to maintain loyal customers and I believe it is an essential part of this position.
Thank you for your significant efforts.