National Contact Centre Manager & Problem Parcel Supervisor - Johannesburg - Dawn Wing
Thank you both for displaying one of our big 5 values which is to provide ‘superior customer service’. The below compliment is absolute proof of this:
“I’d like to extend a warm complement to both Adel and Sherwin.
Sherwin has been trying to assist me in resolving an issue that arose in November last year, and despite us all going around in circles, he was always helpful and communicative.
I must praise Adel for her prompt response to my escalation and for her professional customer service. As I said to her on the phone, being heard is 50% of the resolution.
Please extend my acknowledgment of their professionalism, and to the Dawn Wing team – know that I will most certainly refer Dawn Wing as a company of exemplary service.”
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